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My Recent Comments
I do not know what your customer training i overs, but my experience today at National Airport made me doubt that the drivers are trained at all to meet customer requirements. The driver in question Djeurk Collins, #9124, started customer disservice by being 40 minutes late. When I expresed frustration, since the flight was already an hour late and I had to catch the kennel where my dog was lodged , an hour and a half ride, Collins just motioned me to calm down and to not talk. I have never been treated with such disrespect,, especially by a driver. Collins then proceeded to turn up a radio program he was interested in, on how to start a million dollar business, as loudly as possible. When I asked hi, to keep the radio to himself, he gave me a long lecture on how it is a long day and he should be able to listen to something that interests him. When I said that my idea of customer service was not foisting a radio sho that Is irrelevant to me, he retorted that this was more like a department store,where there is radio going on and you are at it's mercy until you leave the store.
In addition to foisting his radio on the customers, he drove on tentatively at 15 miles below the speed limit, and kept referring to,the GPS as he seemed clueless re the directions in Arlington or environs.
I work for the State Department, and I now realize I made a mistake trying out your company, if the drivers have no inkling when they are being unprofessional or just plain rude.
I vow not to ever take another SuperShuttle again, and I will warn my family, friends and colleagues to stay away from being at the mercy of such lax standards.
10 months ago
Who gives a flying dmn that these to have been manacled together for 7 years or for 700?10 months ago