We were another victim of a identity theft scam while staying at a Mesa hotel for Christmas 2012. The caller bypassed the automated system, which put the call straight through to our room.
At 10:30 p.m., just as we were going to sleep. The caller asked for my husband’s credit card information but only introduced himself as the manager. He told my husband that there was no need to come down to the office. Supposedly, the computers went down earlier that day and lost all info. Had we not been so tired, one of us would have gone down to the office to deal with it, instead of on the phone.
We called the office and the main office numbers the next morning and were told that this was not the first time it has happened at this hotel. Our bank had caught and flagged the attempted charges that next morning, in 3 different states from where we were at.
We fixed our problems from it and got our money back on one of the charges. We were lucky to have caught it quickly enough, I fear that these scams will not stop.
Please get the word out again about it, so that maybe we can save the next person targeted. I do not blame the hotel. I simply feel sorry for them being involved in the scams.
Harker Heights, Texas