Career profile: Director leads workers to meet goals - East Valley Tribune: Business

Career profile: Director leads workers to meet goals

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Posted: Wednesday, May 3, 2006 4:31 pm | Updated: 3:33 pm, Fri Oct 7, 2011.

Title: Director, call center operations,

What are your main duties?

“I coach, develop and motivate. I drive supervisors to accomplish more than they thought possible. Along with my team, I am responsible for ensuring that our customers receive the best support in the industry by well-trained support/sales agents. I also make sure our team meets monthly, quarterly and yearly revenue objectives.”

What do you like best?

“I find it very fulfilling to watch people work in a place where they have the ability to grow into positions they never imagined possible. It takes one part hard work and one part dedication mixed with a constant drive to do your very best. There is nothing more rewarding than walking around the Call Center and watching our team members take a dream or a goal, dedicate their time and energy to it and then make it happen. To cap it all off, you see those people walk into work with a smile and leave with that smile. That’s how I know they truly enjoy their jobs at”

What skills/education are needed to enter your field?

“Some technical or sales experience is definitely a plus. However, we can teach you everything you need to be successful. A high school diploma or equivalent and a college education are preferred.”

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