Best of Mesa 2014: Well-appointed Verve favorite for customers, employees - East Valley Tribune: Business

Best of Mesa 2014: Well-appointed Verve favorite for customers, employees

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Posted: Thursday, March 27, 2014 9:00 am | Updated: 9:26 am, Thu Mar 27, 2014.

Stepping into Verve Wellness Center is like walking into a hotel. Soft lighting, a quiet waterfall, modern furniture and crooning music give the waiting area the same feel as a lounge.

Owner David Warkentin, D.C., describes Verve as “a cross between a Mayo Clinic and a Four Seasons.” He emphasizes first-class treatment and forward thinking in customer service. The lobby boasts refreshments and entertainment for kids. The front desk acts as an actual concierge service, attending to the needs of patients like guests of a resort.

The equipment is modern as well. The Affordable Care Act mandates that, in the future, paper charts no longer be used to track patients, a requirement Dr. Warkentin says is putting some small practices out of business — but Verve uses iPads and tablets with biometric identification built-in to seamlessly protect and transfer patient data.

Since 2001, Verve Wellness Center has grown with the vision of adding new areas of expertise to care for patients. With more than half a dozen major specialties, including dental, chiropractic and various types of therapy, Verve retains a plethora of physicians, dentists and support staff to meet his patient’s needs in multiple disciplines.

In the last year, Verve Wellness Center added physical therapy to accommodate the needs of its patients. In the next year, Verve plans to expand its medical division, adding more providers with more specialties. Actually, Dr. Warkentin says it will double in size.

To accommodate this growth, other buildings have been purchased, and a large center is in the works — a massive building that will house almost an entire hospital, with every kind of care available under one roof.

Verve Wellness Center is also a great place to work, according to its staff. Cindy Fox, dental receptionist, describes the atmosphere as “one big happy family.”

Gracie, Dr. Warkentin’s therapy dog (a Weimeraner), wanders freely — comforting patients who exhibit stress and enjoying the attention of guests in the waiting room.

“Thank you,” says Jacey Pobieglo, Dr. Warkentin’s assistant, to Best of Mesa voters. “We appreciate the support and dedication to our facility. Without [our patients], it wouldn’t be possible.”

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