The Bottom Line: Self-serve check-in to be used in E.V. doctor’s offices - East Valley Tribune: Business

The Bottom Line: Self-serve check-in to be used in E.V. doctor’s offices

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Posted: Wednesday, March 9, 2005 5:14 am | Updated: 8:28 am, Fri Oct 7, 2011.

Self-serve kiosks moved from the airport to the hotel lobby, and now they are in the doctor’s office.

Mesa-based NextCare Urgent Care will use MediKiosks in its five centers in the East Valley to streamline patient check-in. An alternative to someone filling out paperwork every time a patient sees the doctor, the kiosks will be used to identify patients at check-in, gather necessary forms and signatures and collect co-payments and outstanding balances. The kiosks will also be used to capture symptoms and medical histories, expediting the triage process and improving patient flow throughout the facility, the company said.

"The point of it is not to remove the human aspect, but to really be able focus on medical attention and kind of remove what is currently looked at as, I don’t know if headache is the right word — but it’s cumbersome for some people, especially if you’re not feeling well," said Kelly Kimble, a health care consultant for NextCare.

NextCare, which recently acquired nine locations in North Carolina to go with its 12 locations in Arizona, will use kiosks supplied by Floridabased Galvanon.

Galvanon CEO Clint Taylor said the kiosks have been proved to reduce wait times by as much as half.

Instead of having to fill out paperwork annually to update insurance and medical information, Kimble said, the kiosks will allow patients to easily input new information.

"Eventually, what we’re going to do . . . is come out with a smart card where a patient can just swipe it when they come in," she said. "It has all their information and then they don’t have to key in anything. The information will be available at all of our locations so if they go to and urgent care in Scottsdale this year and end up in Chandler next year, we have access to their information and it’s something they can share with us with a swipe of a card."


Walters and Wolf is moving from Chandler into new and bigger digs in Gilbert at 885 N. Colorado St. in the Obispo Professional Park.

The company designs, manufactures and installs glass, aluminum and stone window wall systems, storefront and entrance systems, ornamental metals, skylights, sunscreens and doors. The company has begun construction on a 59,000-square-foot office and production facility.


A Scottsdale tour operator is offering hikes in Dracula’s old haunts for $845 a head.

Pure Adventures says Romania’s Transylvania region is perfect for travelers who want something different.

"Long a favorite among tourists and locals alike, it is a mountainous region populated with medieval castles, fortified churches, quaint villages and plenty of Dracula-related legends," a note says. "Transylvania preserves one of the world’s largest — and best maintained — concentrations of medieval buildings."

It appears there’s no bloodsucking on the itinerary.

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