Tempe transmission shop ordered to pay up after investigation - East Valley Tribune: Business

Tempe transmission shop ordered to pay up after investigation

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Posted: Thursday, July 14, 2011 2:30 pm

Tempe-based Transplant Plus Transmissions will pay $36,000 in restitution and legal fees after the Arizona Attorney General’s Office investigated complaints of customer deception. Under a court-approved judgment, Transplant Plus Transmissions will pay about $28,000 in restitution to customer and about $7,600 in attorney’s fees. Also, the company can no longer accept core deposits, must deliver in-stock transmissions within two weeks and must respond to customer complaints and offer refunds within 60 days.

The attorney general had alleged the company informed customers that transmissions were in stock when they were not, failed to return customer deposits, shipped transmissions that were different from what customers ordered, avoided or ignored customers and offered warranties that offered no real protection.

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