Career profile: 911 operator takes on daily challenges - East Valley Tribune: Business

Career profile: 911 operator takes on daily challenges

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Posted: Saturday, November 4, 2006 4:07 am | Updated: 3:43 pm, Fri Oct 7, 2011.

Job title: Mesa Police Department Public Safety 911 Operator; How did you get your job? “I contacted the City of Mesa Human Resources division and they mailed the application to my home.

I completed the very thorough hiring process required for this position, which included a written test, oral board, background investigation and polygraph.” LaRosk has been in the job nine years.

What are your main duties?

“I am responsible for receiving and evaluating calls from the public concerning crimes, fire emergencies and medical emergencies. I work closely with both the police and fire units to ensure their safety is always kept as a high priority.”

What qualifications are needed?

“Qualifications include graduation from high school. The position requires any combination of training, education or experience equivalent to one to three years in public contact or customer service. It is helpful to have experience operating multiline phone systems and experience with computers. The applicant must have a typing speed of at least 35 net words per minute.”

Describe a memorable on-thejob experience

“A woman in labor and her nervous husband were en route to their local hospital. They called 911 for assistance when they realized the baby was not going to wait for their arrival at the hospital. The father was forced to pull the family vehicle into a convenience store parking lot; the baby was ready to enter the world. Hearing the baby’s first cries along with the mother and father was a rewarding experience for me. I was happy to help!”

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