An Ahwatukee family says a broken fire hydrant prevented fire crews from saving their home.
Kimberly Bergman says when firefighters arrived, they tried to use the fire hydrant directly across from their home, but it was broken.
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According to Bergman, by the time firefighters hooked up to fire hydrants down the street, flames had completely engulfed her home and spread to their neighbor's. Both homes were destroyed by the fire.
The Bergman family has lived in their home for 20 years.
“All these years, it never occurred to us that the fire hydrant across from our house would be broken,” Bergman said.
She says even though they lost their home, she’s lucky to be alive.
“To have as large of a fire as we did, and the way it spread, we’re all just very very lucky,” Bergman said.
The City of Phoenix Water Department is responsible for checking fire hydrants. According to Bergman, the hydrant in front of their home was deemed broken by the city six months prior to the fire.
“I was horrified and angry by the time I got outside and realized that the hydrant was broken and my home was burning down,” Bergman said.
She says she and her family have received an outpouring of support and help from the community.
They are currently living in a rental home but plan to rebuild next year.