Mesa still dealing with computer glitch - East Valley Tribune: East Valley Local News

Mesa still dealing with computer glitch

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Posted: Monday, October 8, 2007 7:37 pm | Updated: 6:55 pm, Fri Oct 7, 2011.

Mesa city employees are still dealing with a computer glitch that erased some documents and denied access to certain information.

The problem started last Monday with an enterprise storage platform, or a box that stores data, said executive manager Trisha Sorenson.

Sorenson called it a hardware failure, and said Hewlett Packard was responsible for fixing it.

“They came out this weekend and certified the box ready to go,” she said. “There is no cost associated with getting the box back up.”

Meanwhile, any projects or files saved to the city’s shared files after Sept. 25 would be lost.

The city is still unsure how much information will be recovered, but Sorenson said she didn’t expect there to be much of a loss.

Deputy City Manager Bryan Raines said the customer service part of the system — utilities, police, and others — should not be impacted.

“It’s been fairly seamless to outside customers,” he said.

One of the biggest impacts was on the city e-mail system. It took a few days to get everyone on the backup system, accessible via the Web.

“We still have the ability to send and receive mail,” Sorenson said.

Public access to city officials’ e-mail also was impacted. The city makes available e-mails to the mayor, City Council, city manager and others in the City Clerk’s office.

On Monday, the computer accessing those e-mails was down completely, but everything should be back up by Tuesday, said city spokeswoman Heather Gray.

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