Let Joe Know: Do not call should mean DO NOT call... - East Valley Tribune: East Valley Voices

Let Joe Know: Do not call should mean DO NOT call...

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ABC15 Investigator Joe Ducey is Arizona’s consumer alert expert. Watch his reports weekdays on ABC15 at 5 p.m. and 10 p.m., and email him with questions or news tips anytime at jducey@abc15.com.

Posted: Tuesday, October 1, 2013 6:24 am

OK, it’s happening again. Another telemarketer is harassing Valley residents, even though the people are on the “Do Not Call” registry.

I received emails from Raymond, Marion, Janice and others who say the calls begin with “attention utility customer.” These happen up to five times a day.

And victims say they’re getting frustrated because the “Do Not Call” registry doesn’t seem “to do any good.”

Well, I’m frustrated too.

I called all of the numbers sent to me involving this latest breach. As usual, none of the calls went through.

While many telemarketers play by the rules, the bad guys seem to easily get away with breaking them.

Two years ago, I checked out the Federal Trade Commission’s (FTC) “Do Not Call” records.

I found more than eight million complaints. At that time, it was about a million a year since the registry began.

Yet, we found the FTC took action only 78 times. That was an average of just 10 actions a year.

FTC investigators have a tough job. Telemarketers and robocallers can easily hide behind fake phone numbers and live in other countries.

But we need to let the FTC know how serious this is.

So, if you are on the “Do Not Call” registry, I want you to file a complaint with the FTC each time you get one of these calls.

Then I want all of you to keep track of the calls. Gather as much information as you can, like the names of businesses, various phone numbers they use and how many times they call.

Email that information to me.

I will get it to the FTC directly as I continue to investigate how often the agency is finding and punishing violators.

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