Ducey: Company causing big problems for couples - East Valley Tribune: East Valley Voices

Ducey: Company causing big problems for couples

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ABC15 Investigator Joe Ducey is Arizona’s consumer alert expert. Watch his reports weekdays on ABC15 at 5 p.m. and 10 p.m., and email him with questions or news tips anytime at jducey@abc15.com.

Posted: Sunday, August 18, 2013 5:54 am

Imagine it’s your wedding day and the business you hired to take your wedding video, doesn’t show up.

Or if they do show up, you can’t get the video!

That’s what dozens of Valley couples are going through right now. They each hired Urbane Wedding Media of Phoenix and the company seems to have disappeared.

Chloe Branciforte hired Urbane Wedding Media to take her engagement pictures and liked what she saw. She got those.

But Chloe says she also hired the company to take video of her wedding. Months after her wedding, she still can’t get that video.

Kristina Coyle of Chandler has the same issue. She did get a short video, but it made no sense.

“Random pieces, our feet, the crowd, no actual vows, no sound or any of that,” she said.

Jaclyn Moran says she liked the engagement pictures Urbane took, but Jaclyn also hired Urbane for her wedding video. Her wedding is coming up in November and she’s concerned Urbane will be a no-show, and she’s got good reason to feel that way: We found the phone number for Urbane has been disconnected.

The business website is also down.

We visited three addresses listed for Urbane and the person who ran the company, Chad Koerber.

They were either sold or didn’t exist. The company seems to have vanished, taking the bride’s money and memories with them.

Online, dozens of brides blame Urbane for nearly ruining their big day.

One bride said: “Two days before my wedding, I had no videographer. You should be ashamed. I cried so much.”

Another said “no videographer showed up on my wedding day. An incredible amount of stress before my wedding.”.

The Better Business Bureau has 47 complaints involving Urbane in the last year.

“How could someone do this. I was sad and angry. I didn’t know what to think and was out $1,250,” Jaclyn said.

She doesn’t know now if she can afford to pay a different videographer for her wedding.

Kristina says they are memories she can’t get back. She says pictures alone don’t capture the emotion of the day.

“You pay all this money and put all this time into it and we have no video to show for it,” she said. “My heart sank. I said ‘Oh my gosh. I’m so angry. I did all this research and all I was supposed to and it still turned out like this.’”

Kristina and Chloe are hoping their raw videos still exist somewhere.

So, if Chad Koerber or anyone else connected with Urbane Wedding Video reads this, let’s make things right: Either bring the raw video to the ABC15 studios (515 N. 44th Street, Phoenix) or call us at (602) 273-1500, and you can drop if off at the front desk, no questions asked.

I’ll make sure it gets to the right people.

And if anybody knows where Mr. Koerber or Urbane employees may be, please email me and let me know.

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